Support
For support with zOSEM & CICS/EM products
The Trident Services online Help Desk application is available to our customers 24 hours a day. The Help Desk allows authorized users to perform the following functions:
- Open a new PMR
- Review & Update existing PMRs relating to your site
- Obtain PTF information
- Download product installation files and manuals
- Download product maintenance
- Review Trident newsletters and HIPER PTF advistories
- Send Dumps to Support (FTP Instructions)
For support with ESPS, PETS, & other services/products
The Trident Services online Help Desk application is available to our customers 24 hours a day. The Help Desk allows authorized users to perform the following functions:
- Open a new PMR
- Review & Update existing PMRs relating to your site
General Inquiries:
Use the following telephone number and/or email address for questions regarding contract and/or billing information.
Telephone: (800) 887 - 4336
Hours: 8:00am - 5:00pm(Pacific Time)
