Trident Services is always available to help



For support with zOSEM & CICS/EM products

The Trident Services online Help Desk application is available to our customers 24 hours a day. The Help Desk allows authorized users to perform the following functions:

  • Open a new PMR
  • Review & Update existing PMRs relating to your site
  • Obtain PTF information
  • Download product installation files and manuals
  • Download product maintenance
  • Review Trident newsletters and HIPER PTF advistories
  • Send Dumps to Support (FTP Instructions)

Help Desk - Software

Contact Support - Software



For support with ESPS, PETS, & other services/products

The Trident Services online Help Desk application is available to our customers 24 hours a day. The Help Desk allows authorized users to perform the following functions:

  • Open a new PMR
  • Review & Update existing PMRs relating to your site

Help Desk - Services

Contact Support - Services

General Inquiries

Use the following telephone number and/or email address for questions regarding contract and/or billing information.

Telephone: (800)877-4336
Hours: 8:00am - 5:00pm(Pacific Time)