Mainframe Managed Services

Our Mainframe Managed Services provides a complete and holistic service offering for your mainframe environment. This broad solution includes the more traditional roles such as DBA, Performance/Capacity Management, Technical Project Management, Application performance, Batch/Online performance improvements, High Availability, Disaster Recovery, etc.

Our Mainframe Managed Services solution also provides you a means through which we can take over Operations, Production Support, Scheduling Support, Security Administration as well as other operational roles. Our goal is to customize a solution for your needs and not try to fit you into a one-size-fits-all model.

The Environment

We designed the Mainframe Managed Services Offering with the following goals in mind:

  • We support all major software configurations. We have been doing this for so long that we have supported just about every combination of products anyone could come up with.
  • We cover the Systems Programming roles as well as those mentioned above. If you have a special need, please take the time to email us and we will be honest and forthcoming about our ability to support you.
  • We provide Application and Operational support - but it is usually from the context of the Technical Support side of the house. We are here to support any and all teams within your IT organization.
  • We offer a la carte choice of services and quantity of hours - and we can change that pretty much on demand.
  • Our primary component support includes:
    • Operating Systems: z/OS, z/VM, z/Linux, TPF, as well as the z/VSE world
    • DB/DC Systems: CICS, DB2, IMS, CA-IDMS, CA-DATACOM-DB (for those still out there), and others
    • Tape Management Migrations from CA-TMS, CA-TLMS and ZARA to IBM DFSMSrmm
    • DASD Management Migrations from CA-VANTAGE to DFSMS and DFSMShsm
    • Non-Disruptive DASD Migration Services from one DASD subsystem to another either local, remote or both
    • Tape Migration Services from physical tape to new physical tape technology or Virtual Tape Systems (VTS) local, remote or both
    • Most any past and present ISV product
    • If you have a specific need, let us know - if we cannot cover it, we will tell you rather than mislead you and be in trouble when we cannot deliver
  • We provide on-call support coverage - it is expected that you would want this from us.
  • We provide Disaster Recovery support - not only testing, but at Disaster Declaration time.
  • We support IBM and non-IBM products and hardware. We have a very large Wintel/Midrange practice and recognize that we need to interact with the Mainframe for services.
  • We are committed to aligning ourselves with your existing organization - we want to be plug-and-play to minimize disruptions to the organization or service.
  • We provide US-based resources with clearances to meet varying client security requirements.
  • We serve as a vendor agnostic Trusted Advisor.
  • We are committed to providing value-based pricing.

Take this oppertunity!

If you have trouble selling staff augmentation to your management team or feel that it is impossible to achieve a winning price point, reach out to us to see how we can help. We have worked with a number of clients to help them secure long term support services at price sensitive rates.The Trident Services, Inc. Mainframe Support Services Offering is a proven, dynamic, and viable solution to satisfy your ever-changing needs

No strings attached -

If you will take the time to email us with contact information, needs, requirements, etc. - and provide any form of contact so that we can follow up, our commitment to you is that we will

  • Keep your contact information on file for the sole purpose of responding to you - nothing else. No selling it, no soliciting you again - nothing.
  • Respond to your request within 24 hours - work days or weekends - it makes no difference to us - we will respond.
  • Be able to understand your technical requirements - we are not salesmen - we are technical.
  • Do our best to win your trust and then your business.

Contact our friendly support staff for more information

Telephone: 1 (800) 887-4336

Email Support Staff