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Trident Services: Customer Support Do you have any questions about our product or services? Is there an z/OS systems support issue we could help you with? Is there a function or feature you'd like to see built into our software? We'd like to hear from you! Following are instructions on transferring files such as dumps or screen prints to Trident's FTP site: Start your FTP program and connect to FTP.ATPA.COM Login using the user ID and password provided by Trident Support Turn on binary transfer mode by issuing the following command: bin You may also want to turn on hash marks so you can see the transfer take place. Use the command: hash Now start the transfer with the put command as follows: put your.directory\file.name triserv.file.name Use the following file naming conventions:   pmrcccc.mmmdd.x.typ Where pmrcccc is the problem report number assigned to you, such as PMR0786; mmmdd is the current date; x is only used if sending multiple files, then use A through Z; end with the type of file, use TRS for packed dumps and TXT for any text files. Below is a sample FTP session: C:\WINDOWS> ftp ftp.atpa.com Connected to ftp.atpa.com 220 shell13.ba.best.com FTP server ready. User (ftp.atpa.com: (none)): userid 331 Password required for userid. Password: 230 User userid logged in. access restrictions apply. ftp> bin 200 Type set to I. ftp> hash Hash mark printing On ftp: (2048 bytes/hash mark) . ftp>put j:\dumps\uji.trs pmr0786.apr15.a.trs 200 PORT command successful. 150 Opening BINARY mode data connection for pmr0786.apr15.a.trs. ####################################################################### ####################################################################### 226 Transfer complete. ftp: 429884 bytes sent in 48.33Seconds 8.89Kbytes/sec. ftp> bye - Home - Services - Products - Solutions - Partners - Support - News - Company - Sitemap - Trident Services 1260 41st Avenue, Suite K, Capitola, CA 95010 831-465-7661 - 800-887-4336 FAX 831-476-0966 osem@triserv.com