Trident Services offers Extended Systems Programming Support (ESPS).

We provide 24/7/365 toll-free technical phone support for problem determination, documentation of technical problems and problem resolution. Our support staff is reachable via telephone with response times less than 15 minutes, or via email support. We take problem ownership and interface with all your vendors until the problem is resolved. ESPS covers all IBM operating system and subsystem software as well as all ISV operating system related software.

ESPS Services Includes:

• Problem Isolation and identification of software and hardware issues
• Performance Analysis reports every 6 months, during peak processing periods
• Pertinent IBM bulletins on hardware and software
• Monitor and install ISV hardware and software downloads with client approval
• Planning for hardware and software upgrades
• Experienced System Programmers available for general questions 24 hours per day

Call our Services Team to learn more about Extended System Programming Support for zSeries.

1 (800) 887 - 4336

Services Offerings
for zSeries

• Extended System Programming Support
• Performance & Evaluation Tuning
• Cost Analysis Review
• Staff Augmentation
• OS & Subsystem Installs & Upgrades
• Software Conversions & ISV Install/Upgrades